# FAQ's ***

Nexgen's Frequently Asked Questions:

### Getting Started
Q. What is Nexgen Software? **Nexgen Software Services** is a family-owned business with over *28 years* of experience helping traders succeed. We specialize in equipping traders of all levels with the tools, support, and strategies needed to win in day trading.\ \ Our classes and software are designed for immediate implementation, giving you a clear edge to execute high probability trades and acquire a deeper understanding of the market from day one. The software automates Fibonacci support and resistance by analyzing thousands of turning points in the market. \ \ The training documentation and live classes ( run in our Discord ) will teach you how to interpret the software levels effectively, and the trading rules will give you rules for trading to and from the Fibonacci levels generated by the software.\ \ Nexgen has been refining and testing the rules since our inception in 1997.
Q. What is Nexgen's Indicator Package for Tradingview & NinjaTrader 8? Our **Automated Trend Trade System is not available on the TradingView platform**. Both lifetime options include access to Nexgen’s proprietary indicator suite for **TradingView + NinjaTrader 8**. Our indicator package is a structured, rules-based toolset built to help you trade with consistency and clarity. If you feel stuck or uncertain, this system gives you a clear framework. Both plans include full access to the complete indicator package for TradingView and NinjaTrader 8. You can visit the pricing page on our website anytime, by 👉 [**Clicking Here**](https://nexgent3.com/)
Q. What trading platforms are Nexgen indicators compatible with? Nexgen Software's indicator packages are compatible with **NinjaTrader 8** & **TradingView.**
Q. Do I need to be an experienced trader to use Nexgen Software? No, you don’t need to be an expert to use Nexgen Software. Our system is designed to support traders at all levels by simplifying complex Fibonacci analysis. With our educational resources and clear trading rules, you’ll quickly build the skills and confidence needed to trade effectively.\ \ Every plan includes lots of tutorials and access to our active community, where you can get help anytime, share strategies, and discuss daily market analysis with other traders.
Q. Do I need a data feed? You can trade using 10-minute delayed data; however, for the best experience and real-time decision making, we strongly recommend having an active **live data subscription**—especially if you're using **NinjaTrader 8** or **TradingView**.\ \ Live data ensures you’re seeing the most accurate, up-to-the-moment market conditions.
Q. What markets can I trade with Nexgen's Software? Nexgen Software is not a broker or exchange. It’s a specialized trading and education platform that uses Fibonacci-based signals to support day trading across **stocks, options, forex, futures, and crypto**. Our system is tightly integrated with **NinjaTrader 8** or **TradingView**, particularly for futures trading.
Q. What indicators are included with Nexgen Software? Nexgen Software includes proprietary Fibonacci-based indicators, trend momentum tools, and market structure analysis for high-probability trade setups for **TradingView** & **Ninja Trader 8**.\ \ Designed as an all-in-one system for automated trend analysis, high probability levels of support and resistance for trade entry, risk management, and take-profit areas. The package includes detailed trading plans, clear rules, and live educational support & continued technical support. Both plans include full access to our complete indicator package for **TradingView** and **NinjaTrader 8**.\ \ See detailed descriptions of what is included with your membership below:\ \ Click Here For Our: [**TradingView** Indicator Package](https://nexgen-software-services.gitbook.io/nexgens-software-day-trading-documentation/indicator-packages/tradingview-indicators) Click Here For Our: [**Ninja Trader 8** Indicator Package](https://nexgen-software-services.gitbook.io/nexgens-software-day-trading-documentation/indicator-packages/ninjatrader-8-indicators)
Q. Can I customize the software settings? Yes, the software offers flexible customization, allowing users to tailor indicator settings to their specific trading preferences.
### Licensing & Subscription
Q. Are there any promotional / discount codes available? **Promotional discount codes aren't always available.**\ For special limited-time offers, discounts are automatically applied and displayed on the **prices** **page** of our [**website**](https://nexgent3.com/) once you add a plan to your cart on checkout.
Q. Is there an affiliate program? Joining the [**Nexgen Software Affiliate Program** ](https://nexgent3.com/affiliates/)is quick and easy. [**Sign up**](https://nexgent3.com/affiliates/), and you'll gain access to all the tools you need to promote Nexgen to your audience.\ \ Earn 10% of all sales and leases, including residual income!
Q. Is there a refund policy? Refunds are not available once the software has been activated. Please review our [**terms and conditions**](https://nexgent3.com/nexgen-software-services-license-agreement/) carefully before making a purchase.
### Training & Support
Q. What kind of training does Nexgen offer? We provide live trading classes, recorded webinars, and an extensive knowledge base complete with our time-tested trading rules and ongoing technical support to help traders understand and use our software effectively.
Q. How can I get help if I have technical issues? Create a Support Ticket/ Live Chat from our support page on our [**website**](https://nexgent3.com/support/) or join our **Nexgen community** **on** [**Discord**](https://nexgen-software-services.gitbook.io/nexgens-software-day-trading-documentation/discord-community) — we’re here to help.
Q. Is there a community for Nexgen traders? Learn more about joining the Discord by [**clicking here**](https://nexgen-software-services.gitbook.io/nexgens-software-day-trading-documentation/get-started/discord-community)

Nexgen's Common Trading Terminology:

### **Trading Concepts & Risk Management** * **STOP – RISK**: The price or amount of money you will risk on a trade. * **TICKS – PIPS – POINTS**: The smallest price increment for an instrument. Example: “I made 20 ticks on that trade” or “I lost 8 ticks on that trade.” * **TARGET PROFIT EXIT**: The price at which you will exit your position with a win. * **BE (Break Even) – NO RISK – BE+1**: Moving your stop to a no-risk position in a trade. * **GRACEFUL EXIT**: Exiting a trade when conditions change against your position to avoid a full loss. *** ### **Fibonacci & Market Structure** * **Fibonacci Support**: A Blue horizontal line indicates a support area. * **Fibonacci Resistance**: A Red horizontal line indicates a resistance area. * **Synthetic Fibs – Triggers – Divergences – Mid Bands**: Indicators from a different chart plotted on the current chart. * **HVA Support/Resistance (Line)**: Market flow **green** or **magenta** lines derived from white paint bars on the T3 Market Flow chart, defining key support or resistance. * **Mid Band**: A **green** or **magenta** 55-period moving average line running in the middle of the chart. * **Support (General)**: Any area that may cause the market to bounce up (e.g., mid-bands, trigger lines, Fibonacci levels). * **Resistance (General)**: Any area that may cause the market to bounce down (e.g., mid-bands, trigger lines, Fibonacci levels). *** ### **Trigger Lines & Market Trends** * **Triggers**: T3 Trigger Lines, including small, large, and synthetic triggers. * **Small Triggers**: The fastest-moving trigger lines (20-period average). * **Large Triggers**: Medium-fast triggers (38-period average). * **Synthetic Triggers**: Larger triggers from a higher time frame, visually "stair-stepping" up and down. #### **Trigger Line Configurations** * **Strong Look (#1 Look)**: All triggers are strongly crossed up or down. The small trigger will always be **above** all others in an uptrend and **below** all others in a downtrend. * **Transition Look**: Small triggers **cross above or below** all other triggers for the first time, signaling the start of a trend. * **Weakening or Inside Look**: Small triggers move "inside" larger triggers, signaling a possible trend slowdown. * **Range Bound – Choppy – Chop**: Small triggers are **between** large and synthetic triggers, indicating a market with no clear trend. *** ### **Key Price Levels & Patterns** * **Yellow Dots – One-to-Ones**: Fibonacci projection of 100%, marking general support or resistance. * **Small Swing One-to-Ones**: **Magenta dots**, representing 100% projections from smaller swings plotted by the T3 Fibs ProTrader. * **Divergence Lines (-#)**: Lines plotting on top or bottom of bars, showing divergence between T3 MACD BB lines and price. * **Reversal Bar Marker**: The price level at which a new bar in the opposite direction will form. *** ### **Trading Terms & Execution** * **Bingo**: A term used when a profit target has been reached and filled. * **Runner**: A **fraction** (usually 25-50%) of contracts left in a trade to capture larger profits, typically in strong trends. * **Long – Buy – Enter Long**: Entering a position expecting prices to **increase**. * **Short – Sell**: Entering a position expecting prices to **decrease**. *** ### **Trade Probability & Management** * **High-Probability Trade**: All indicators across multiple charts align with trade rules. * **Medium-Probability Trade**: Most indicators align, but a small issue exists (e.g., a trouble spot ahead). * **Low-Probability Trade**: The trade setup has multiple conflicting signals, reducing the chance of success. *** ### **Market Conditions & Special Cases** * **Termination Area/Condition**: A chart condition indicating a high probability of trend reversal. * **Limit Order – Entry**: Placing an order at a specific price **before** the market reaches it. * **Gap – Big Gap – Gap to Synthetics**: The market is at support/resistance while synthetic triggers are far away. * **Retracement – Pullback**: A temporary price movement against the primary trend. *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://nexgen-software-services.gitbook.io/nexgens-software-day-trading-documentation/faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.